This guide will walk you through steps to either get your keypad back up and running or properly diagnose the problem.
Keypad shows no sign of life (all LEDs off)#
This is most likely caused by a bad USB cable or port, so try changing both. You should also make sure that the cable is fully pushed in on both ends.
One of my switches isn’t working consistently#
Try swapping the switch with an adjacent key and see if the issue persists.
If you experience any double-tapping, you can try these methods to fix it.
Increase the debounce interval#
The keypad uses firmware debouncing to reduce noise on button press/release. You can try increasing this value (upwards to around 20) without any noticable change by using the configurator as described here.
Twist the pins#
If the double-tapping is caused by looseness in the socket, this can be mitigated by adding a slight twist (not bend) to the pins of the switch, which will improve contact with the socket. You can twist the pin with tweezers or pliers.